Returns policy

1. Faulty Equipment: Returns are only accepted if there is a fault with the equipment. Please ensure that you thoroughly test your product upon receipt. If you believe the item is faulty, contact us immediately for further instructions.

2. Condition of Returned Items: All returned items must be in the same condition as when they were sent to you. This includes all original packaging, accessories, manuals, and any other contents that were included with your purchase. Screen dust covers and other protective films must remain intact and must not have been removed.

3. Return Shipping: We will bear the cost of returning any items. We will ensure that all returns will be sent using a tracked service to ensure the safe and verified return of the product.

4. Return Process: To initiate a return, please contact our customer service team with your order details and a description of the fault. We will guide you through the return process.

5. Inspection and Refund: Once the returned item is received and inspected, we will notify you of the status of your refund or replacement. If the item is found to be in non-original condition or missing any components, a refund may not be processed.

We appreciate your understanding and cooperation in following these guidelines to ensure a smooth returns process. If you have any questions or concerns, please do not hesitate to contact us.

Radioworx UK
01753428116